We accept returns for up to 30 days, after you receive the product. Please send a message to firstname.lastname@example.org if you'd like to set up a return with us. Make sure you include your name/email used in the order or the order number, so we can look up your order and process it.
If there was a mistake made on our end (wrong color, wrong model, etc...) or the product is malfunctioning, we will correct this at no extra cost to you.
For any other reason, you will be required to send the product back & cover the S&H fees associated with that.
Once we receive the package, please allow 4-7 business days for us to process the return & issue you a refund.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Promotion items that are listed as $0 + S&H are non-refundable.
We cannot accept returns on opened/used oil packages.
Cancellations/Changes To Order
If you would like to cancel/make a change to your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel/change has been shipped, the order cannot be cancelled or changed. However, you can return the item for a refund once it has arrived.
Most orders are shipped within 24-48 hours of being placed.
Please contact us immediately: email@example.com if you need to make a change to the order or cancel it.
Also, please note: We cannot add additional products to your order as our system does not allow us to charge your payment method by ourselves. You will need to make an additional order to do this. Sorry for the inconvenience.
If you've purchased an extended warranty & have a problem, please send an e-mail to firstname.lastname@example.org and include your order number. Please also mention that you have an extended warranty and for how long (1 year or 2 year).
Once we verify your extended warranty & that your diffuser requires replacement, we will send you a brand new one out at no-cost to you. You do not need to send your old model back.