Unless otherwise noted on the product page, we ship only to the USA & Canada at this time. We are currently accepting orders on some products from UK & AU customers, however this information WILL be listed on the product order page.
We do our best to ship out most orders within 24-48 hours of being placed.
Average delivery times are 4-6 weeks from the day your order is placed. Many times the products will arrive earlier than this. 99% of orders arrive before 6 weeks has passed.
If you've waited 6 weeks and still have not received your order from us, please contact us at email@example.com and we will look into it ASAP. We will help you sort out any issues.
In order to bring you some of the lowest prices available; we work directly with many manufacturers around the world. This means, occasionally, if you order multiple products from us, they may come in separate packages at different times within the 4-6 week delivery period.
Oils are ALWAYS shipped separately from the main order. Due to strict restrictions when shipping liquid products internationally, they cannot use the same shipping method as the non-oil based products. This means, they tend to show up 1-2 weeks later. However they almost always arrive within the 4-6 week delivery time.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund once it has arrived. See our Return policy.